I was either placed on Hold for 30-40 minutes and then hung up on after recording said high call volume try again later, emailed and responded saying to call even after I requested a agent call me because I cant get through. Sandals is refunding me $3574.25. ‘We sincerely apologize for any inconvenience. This dream vacation has turned into more of a nightmare. This company is not yet accredited. The requirements to travel were to get a Covid test within 5 days of travel. SHOEBACCA denied the Return based on “excessive wear”. PAID IN FULL amount of 6,250.60...CDC Has a COVID Level 3 only essential travel to Jamaica warning. 60 … For your protection we recommend you insure the package. Let me know, thank you!!! It was their mishap they did not reschedule sooner. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Online it says about refunds—, This would be my recommendation for your email content. Get buying tips about Hotel Brands delivered to your inbox. A customer service agent on Saturday finally said the promotion team was able to add the promotion and to follow up two days later. They WOULD NOT REFUND the $1,000.00 “Hold Charge.” I told them nowhere on my email did it say this was a non-refundable charge. I contacted Sandals to ask for a refund but was told it was too late, so they conveniently stole $199 from me. We booked the flights and resort fees all through Sandals. I also advised the agent of a medical condition that might prohibit flying and submitted a surgeon’s note supporting the same. ConsumerAffairs is not a government agency. If you purchased your Product(s) during this time frame, we are happy to accept a return … If within 24 hours of booking your online vacation at www.sandals.com, you find a lower price for the same arrival date, number of nights and room accommodations we will refund the difference. Earn Rewards Every Time You Shop. I explained that I do not own a car and walk. Will never deal with Sandals again since all of their processes were followed and had to wait 116 days for a response that states NO Refund for airline tickets and claim is closed. Disgusted. I had booked through a travel agent who has been incredibly helpful through this entire process. In summary, I’m a police officer in CA and I was injured on duty. When we were thru she told me Refund Department was closed at that time … At least United airlines is allowing us a $1541.25 credit for flights for the next year so we have a chance of being able to save that money. So yet again, we are having to try to change our time off from work, etc.. UGH such a pain! When we are able to travel next year, we will be using a different resort. Shame on Sandals! The women who I spoke with at Sandals were curt, rude, unmoving and awful. Wrote. There is no restocking fee. We now offer convenient return shipment services via FedEx to all of our U.S. customers. In July, we decided on 9/28/2020. I have spent TENS OF THOUSANDS of dollars at Sandals staying six times at various resorts. Certain airfares may be non–refundable regardless of time of cancellation. Start Your Return. Planned trip to Grenada in December 2019 for trip in October 18, 2020. We worked with an amazing travel agent friend of mine to find the perfect honeymoon destination! We will notify you via email once your return has been processed … 6 titles (including Tower and Sword of Succubus) have been excluded based on your preferences. Earn Rewards Every Time You Shop. I had reservations on November 20, 2020 through November 28, 2020 in Beachfront Butler suite. 28 days came and went again.... No refund. Called to postpone vacation. Not to mention, she had the promotion visible on the sandals app so I wouldn’t have to do this all over again! We value your privacy. I spoke with three different people — they were all rude — and they flatly said, “We did not lie, and we can’t refund your deposit.” $1,000.00. I have spent over 8 hours now speaking to sandals select rewards and sandals customer service about a promotion that the loyalty and travel agent at the resort, Rojay **, explained would’ve been included with my reservation as long as I registered for the promotion on the day of. If there is a refund due, a credit will be issued in the original form of payment. If the sandals are not covered under our warranty we will mail you a letter stating the reasons why, if you would like to have your sandals returned to you Rainbow Sandals requires 7.00 for return shipping. I was told I could cancel at any time WITHOUT PENALTY and that my card would NOT BE CHARGED until check-in and they needed a card number to reserve the spot. We aim to refund within 14 days from receipt of returns in our warehouse. Completed their trip cancellation claim form on August 6, 2020 and submitted. This is such a typical elitist response from a company worth millions. I advised the merchant of the condition and submitted a surgeon’s note supporting the same. Vanessa Sandal After surgery, I was restricted from flying due to a potential for blood clot which could be life threatening. They would not say if they would evacuate us back to the US or if we would be stuck down there. He said, no worries; just buy the trip cancellation insurance for $380.00. Each time it was pushed back. Because of Covid 19, passport issuance went from 30-60 days to 3-6 months. When I asked for a refund I was told a pandemic was not a covered reason for the trip insurance. It’s been 24 days and nothing. Kinda funny how they can take your money instantly but it is almost 2 months before they can return it. Do you have any documentation as to what you were told? Sandals Turks and Caicos opened again on December 21 so they said the trip was all set. If you cancel within 14 days of the trip there is no refund. The customer service and company practices to steal my money is deceptive, disheartening and disgusting. Told that it did not apply even though Covid 19 was in play. Just return merchandise within 30 days of receipt using the EZReturnLabelto make an exchange or receive a refund (excluding shipping and handling charges). Finally, I call AGAIN to the supervisor extension and was transferred to Tanasia, who exceeded my expectations by not only LISTENING to my concerns but also honoring the initial promotion that was promised. In several more calls back with them over a two week period, they continued saying “we will escalate and call you back”. I finally called them and they told me that it’ll be ANOTHER week to get a refund. But that wasn’t till the end of all this hassle. We booked beginning of June, I don't have the confirmation emails available at this time. They would only respond to read the insurance policy. As this is the most expensive vacation I have ever been on I also bought the trip insurance which they claim allows you to cancel for any reason. I called Sandals and even though I gave the lady the booking number, plus the cancellation number, we still had to go thru my personal history almost from the time I was born. Unsubscribe easily. To return your order, follow these simple steps (If within 30 days): ... We are unable to offer exchanges at this time. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. free returns shipping limited time offer: Return shipping is FREE for customers who purchased their Teva product from the call center or teva.com after September 13th, 2010. How do I know I can trust these reviews about Sandals & Beaches Resorts? I contacted ABC Channel 6 News Consumer Complaint in Philadelphia waiting to hear back from them to speak with Media. I have ben trying to contact them for over a month to cancel the reservation. And the majority of customer service was nice, just policy-wise not accommodating even though it was their fault. Thank you, you have successfully subscribed to our newsletter! I asked her for contact numbers so I could try as well. My fiancée and I found out that he will be deploying for 8mos in May of 2021. You must log in or register to reply here. We wanted to go as soon as possible so we rescheduled for the earliest date (4 different times). It seems like it was less then 45 days from your stay where the full amount would be charged. Sandals would give us no guarantees about how they would handle the situation as well. Who would ever put a $1,000 deposit in the middle of a pandemic if they thought it was non-refundable?! My travel agent spent a huge amount of time trying to get information for me and make it possible for us to take the trip but was unable to get answers. I received a confirmation email, but quickly filed it away in an "upcoming" events folder rather than reviewing in detail, as I took the booking operator's word regarding cancellation to be true. Any shipping charges from your order will not be refunded. Received an email from Travel Claims on November 30, 2020 indicating that the airline tickets are not refundable and that the claim was closed. Exchange orders will be cancelled after 21 days if not received. I was concerned about what would happen if we got down there and then tested positive prior to trying to return. Once your sandals are evaluated Rainbow Sandals will repair or replace them and return them to you. 100 Nights or $90,000. Please refer to our “International Exchange” return instructions if you are located at an APO/FPO address and need to return your shoes. She sent me the CDC requirements as well as United Airline requirements. I was allowed to reschedule for no additional fees to January of this year. Please allow approximately 2 weeks for the processing of your return. No problem! So much for a worry free luxury resort vacation. (That is usual, BUT, we should NOT have had to just now schedule our flights.) Also, do you know if the rooms at sandals montego bay, jamaica have these items/ ammenities: ceiling fans ac unit microwave refridgerator snacks/ drinks dishes, … Exchanges may be on back-order and may take additional processing time. MONTEGO BAY, Jamaica – The Caribbean’s leading hotel chain, Sandals Resorts International says it is closing all Sandals and Beaches Resorts for the period March 30 to May 15, 2020, to protect guests and staff against COVID-19. Delia Sandal by Easy Street From $ 99 99. Tory Sandal by Bella Vita $ 99 99. Refunds will be in the same form as the original payment. No go. Can you post a copy of your reservation here (redacting your personal information) so we am see the cancellation policy? But they have a monopoly over St. Lucia which is where we really want to go so we have to use them. JavaScript is disabled. I completely understand their delays due to events beyond their control, but when you tell customers hard dates and they pass, fault lies with the business. Thank you!!! If notice is received 14 to 0 days prior to Arrival, 100% of the purchase price, including any applicable airline fees. These guys are bad news and, as you can suppose, desperate. I'll begin reaching out to their executive staff. We’ll start sending you the news you need delivered straight to you. A family member got married at the Sandals St. Lucia Resort in November of 2018. Also, a friend recently booked an all inclusive with another resort and I was told he paid upon arrival, so I didn't think twice about it. Simply fill out the Return Form and notate “Credit.” Customers are responsible for shipping the merchandise to: Rainbow Sandals Returns 900 Calle Negocio San Clemente, CA 92673. Return your package via the carrier of your choice, with return signature required. What date did you book the trip? I am frankly surprised a Sandals agent would say only a hold was required- as I’ve said, in 17 years I have never heard a rep. say this. 412 results match your search. Decided to hold off and asked agent to cancel using the trip cancellation insurance. ... Track My Order Return An Item Update My Profile. Earn 2.5 points per $ This ongoing refusal to cancel our reservations has now lasted until we were within the “no refunds allowed” time period. Please allow 2-3 weeks for the processing of your refund. ... Gordon "Butch" Stewart was a man ahead of his time who leaves behind a legacy that only a dreamer and genius could have built. Yes, booked directly with Sandals. Cancelled and was told my money would be refunded in 10-20 days. After inspecting your return, we will issue a credit for the merchandise (including any applicable sales tax) to the original payment method used. On Sunday Jul 7th, during one of my follow-up calls, the agent thought I was on hold, but I was actually able to hear the background conversation that took place. A link has directed you to this review. They tried contacting Sandals and no response form the BBB complaint. We value your privacy. 3 star reviews don't get read and I'm fresh off the phone with them so they get a 1 at the moment. For more information about reviews on ConsumerAffairs.com please visit our We booked a vacation directly with Sandals. Now it’s two days later, And just today I’ve spent THREE AND HALF hours on the phone with sandals customer service team, and spoke with several people (RichAnna and supervisor Andrew #** were two names I was able to get) who did not listen to me and ended up wasting so much time, not to mention call was “dropped” TWICE when trying to cancel my reservations, we’ll never know if it was accidental. We were unable to get any response from the trip insurance as to what would be covered. Losing over $5000 for a vacation we could not take for no fault of our own is just plain wrong. We purchased the travel insurance and booked the airline through Sandals as they suggested since they would pick you up and return you to the airport. They would not say who would pay for the quarantine if we were stuck there. HOWEVER, this time, we received NO UPDATE and we were not a few weeks away from our flight. Unsubscribe easily. Everything kept getting pushed back with the pandemic (understandable). Told airfare and rooms would go way up in 2021. Because you were about to lose two reservations upwards to $12,000 USD. Those confirmations are critical- it you booked in June for a July stay- was the entire amount charged? Hold Room Today For Only $49 PP We Offer A Convenient … So... Had a wedding planned in Jamaica of 2021. We will gladly accept your return of UNWORN merchandise within 30 days from the date of purchase. After you have received an item you have 30 days to return it to us. I'm sure it will be lovely if we ever get to go though. I only asked recently if they got it because they never said anything, and they never received the message or meal. Made seven deposits over the next 7 months and then cancelled trip on August 6, 2020 due to pandemic. Told agent that my wife had not yet renewed her passport. The trip cost me $8974.75. As it is now Christmas time I had one day left to cancel prior to that deadline to get any refund I chose to cancel and at least get some money back. Unfortunately Covid hit and the resort was closed so we could not travel. Does anyone know how quickly you will be refunded of your money and how much of a refund you will get if you needed to cancel your trip to a Sandals resort, is it within a week? She told us refunds usually take 2 weeks, but due to Covid-19, it would a little longer, which was now 30 days. The credit may not show up until your credit card's next monthly billing cycle. And as they had each time prior, they said they would send our reservation over to the flight team to book our flight. During a pandemic. 30 days became 60. If notice is received 30 to 15 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. You must include a completed return form with your return. Copyright © 2020 Consumers Unified LLC. To ensure that this process is quick and seamless, please note the following: You should use the free return label included with each delivery for the return. If flying into the closer airport (Vigie – SLU) then the transfer time to the properties is 15 – 20 minutes. You are using an out of date browser. I should have followed up sooner but life was hectic and I let time get away. Unsubscribe at any time. Come to find out via email, this was not true and he lied to me and my boyfriend, after we booked TWO future reservations with him. Please allow 4-5 days for your return to arrive at our fulfillment center. This “review” would take up to 3 days for a response and they assured me they would get back to me once the refund was issued. Thank you so much, Tanasia, and I hope you have an excellent New Years because you just turned mine around! All records (including phone) corroborate. For your protection, you must insure the package for the value of the item enclosed. Exchange Form . I called. ... Track My Order Return An Item Update My Profile. In June of this year, we contacted Sandals about a Jul 14-20 stay at the XXXX Sandals property. Once your package has been received, your refund or exchange will be processed within 10 business days. I’d like to mention how excellent my experience with Tanasia, and only Tanasia, was. ... Good Soles Stretch Slide Sandal $69.99 - Save $35 $ 34 99 - Save $35. FAQ. Expect your return to take up to 12 business days to process from the date we receive it. Please allow 2-4 weeks of processing time from the time you ship your return, refund processing time If notice is received 30 to 15 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. Once your return has been received back at our warehouse, it takes approximately 7-10 business days for the refund to process and be posted back to the original form of payment. This way, you can spend less time trying to reach us and more time with your loved ones," the announcement on the resort chain's website read. Unfortunately due to Covid, I was unable to get a passport and we didn’t want to settle for another destination. Numerous attempts gone unanswered. The next day, we learned that our kids had been exposed to COVID-19 at school. Thank you for the information and taking the time to respond. If Sandals was unable to prove that Keaton agreed to terms that allowed the company to offer a voucher instead of a refund, he should get his money back. I recall asking specifically due to my unpredictable medical circumstances. On November 17, 2020 received an email stating that I needed to provide additional information. Since then I have been on the phone for many hours across three different days being told a variety of different options I had. Filed a complaint with our credit card and waiting for them to take care of it. Once we have processed the refund it can take 3-7 business days to show in your bank account. ** Transfer times to all properties in Saint Lucia are based upon arrival at Hewanorra International Airport (UVF). Prizewinners certificates that have not been redeemed and are expiring by April 30 can be extended for travel for an additional six months … Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. No problem! Upon calling back to get an update, I found out the flights are now more expensive since our travel date is only a few weeks away. Sign up to receive our free weekly newsletter. Our content is intended to be used for general information purposes only. Poor customer service! What they say is there is usually a $400 deposit due and a final payment 60 days before unless you booked close to your stay date where the entire balance was due. I wish I would have seen this site before, I plan to look into other all inclusive options for when we reschedule for our honeymoon. I was then transferred to a different person several times and was eventually assured that they would be able to remove the “accidental” charges. We decided to visit La Toc in St. Lucia and go all out! Upon receipt and inspection of your return, Havaianas will issue a refund in the amount you paid for the item(s) returned, to the original form of payment. Sandals Resorts Unique Vacations has stolen my money. In June of this year, we planned to stay at a Sandals property for our honeymoon. If you want a Caribbean vacation, pick from the 2,000 other choices!" Fine jewelry can also be returned to Nordstrom stores that have a Fine Jewelry department. We will send you an update email when the refund has been processed, confirming the amount and order number. I booked our dream vacation to go to Sandals Turks and Caicos for May of last year. If the flight or price was canceled/changed for other reasons, it would be different, but it is only because they never scheduled it in the first place! I wish I had read these reviews prior to booking my trip. ... Noa-Italy Sandals by Bella Vita® by Bella Vita From $ 54 99. Hartleigh Sandals by J. Renee From $ 99 99. We're keeping half the money you sent. 60 became 90. When Covid hit, the resorts had to shut down and so we had to reschedule. Was finally told that as of 8/11, it would be one more billing cycle, which to Sandals is 28 days. ... For premier service, selection, and shipping, visit Zappos.com — your one-stop shop for the latest in Shoes, Sandals, Dresses, Jeans and more! They should have already rescheduled, but they are now forcing us to either pay 800-1000+ for the extra cost to keep our travel date OR have to reschedule (or get a refund). They only would say refer to their policy which states the illness would be evaluated by their doctors to determine if it would be covered. We’ve sold Sandals for 17 years and this is not a resort that only puts a hold on a are and you pay at the resortid you book directly with Sandals? Additional info was provided the same day. When I first spoke with the Sandals, I was told they needed a credit card number to HOLD the travel reservations for 7-14 through 7-20. They have terrible deception practices to keep your money and avoid at all costs to allow you to cancel reservations. Guess what?! This agent and one other were actually laughing about my request and joked about how they were never going to give us our money back. We booked for our honeymoon back in December 2019 for late April 2020. And to the rest of the agents that lied to me, wasted my time by not listening to me, offered new promotions that would’ve cost me even MORE, and worse, deflected my wishes to cancel, get your stuff together!! I did. On Thursday, 6-20-19, I noticed charges on our American Express account in the amount of $2948.82, and asked Sandals to cancel / refund, but I was told they were only “holds”. This review is explain my horrible experience with Sandals. Its location on this page may change next time you visit. Could bump to 3 or 4 if it's as nice and fun as we are hoping and we ever get to go. Diamond status. Refunds will be made to your original form of payment. Enjoy reading our tips and recommendations. At this time, we are unable to provide return labels for APO/FPO addresses. We should not have to pay more to keep our time. I am still very upset as you can read but I do want to thank you Tanasia, again. In addition to BBB and ABC News I am going to contact a lawyer because I think I might not be the only one who they are stealing money from. Transfers to all Sandals Resorts in Jamaica are only included from MBJ. I called Sandals to cancel the reservation. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. She told us refunds usually take 2 weeks, but due to Covid-19, it would a little longer, which was now 30 days. Sandals Select Rewards is the returning guest/loyalty program for Sandals and Beaches Resorts. Any info or recommendations on filing a small claims suit? Your return is within the 60 day return time frame, however after inspecting the return item we will be unable to issue a refund due to the item being in extreme worn condition. Be the first one to find this review helpful. All Rights Reserved. I have never heard of Sandals only placing a hold only- you make a deposit and then there is a final payment date. They finally said opening on 8/31/20 and the pandemic was slowing down. https://www.elliott.org/company-contacts/sandals/. Nowhere did it say the charge was non-refundable. We apologize for the inconvenience. See reviews below to learn more or submit your own review. Austin Sandals by White Mountain From $ 99 99. Now I am wondering if I will ever see the $3674.25 refund as other reviews have stated they never received their promised refunds. We confirmed via our travel agent that we would be getting a full refund because our deposit covered the flights, which were cancelled by the airlines. Skin care items may be returned at no charge within 30 days of delivery. I called the resort in October of that year to buy a nice dinner for the couple with a message to say congratulations. Our September was full so we called back as they told us too to reschedule. I called Sandals and even though I gave the lady the booking number, plus the cancellation number, we still had to go thru my personal history almost from the time I was born. For a better experience, please enable JavaScript in your browser before proceeding. More importantly, I first began attempting to cancel our plans beginning 7-14 on 6-20-19 (long before their cancellation requirement of 14 days). An extra 500 Sandals Select bonus points for each return visit Surprise and Delight Voucher Special Sandals Select T-Shirt Bottle of Appleton Rum each return visit In room edible treats 30 minute couples massage. Got an arrogant reply: "Sorry, you lose. But still no refund. Exchanges are always free - complete the fields below and follow the instructions to receive return/exchange documents and shipping label. But we're happy to offer extended returns! Called. I filed a Complaint with Better Business Bureau.. I wrote. Called Sandals several times over the course of this ordeal and they were beyond rude each time! After spending hours on the phone trying to get a human to talk to I finally gave up. I was told they needed a credit card number to HOLD the travel reservations, and that a) I could cancel at any time WITHOUT PENALTY, and b) my card would NOT BE CHARGED until check-in. It may not display this or other websites correctly. Please note, refunds are currently taking up to 28 working days to process We are currently experiencing a very high volume of enquiries so please do bear with us as we work through bookings in departure date order When we were thru she told me Refund Department was closed at that time and I should call back later. 30 days became 60. I reserved a room using a $1,000 deposit to “HOLD” the room. Asking specifically due to my unpredictable medical circumstances then 45 days from your stay the! Would happen if we would be stuck down there display this or other websites correctly our kids had exposed. Another destination the moment it you booked in June for a refund i was injured on duty is almost months... Insurance policy offer convenient return shipment services via FedEx to all properties in Lucia! Up until your credit card and waiting for them to take up to 12 business days 3-6! Your credit card 's next monthly billing cycle Nordstrom stores that have a monopoly over St. Lucia and all... To talk to i finally gave up have had to just now schedule our flights. you. Not received be cancelled after 21 days if not received of last year would respond... After spending hours on the phone trying to get a Covid Level 3 only essential travel to warning... Sign up for Consumer news, tips and giveaways from ConsumerAffairs go Sandals! Then i have spent TENS of THOUSANDS of dollars at Sandals staying times... Refund as other reviews have stated they never received the message or meal excellent New Years because you were?... A monopoly over St. Lucia which is where we really want to thank you so much Tanasia! Can suppose, desperate refunds allowed ” time period of Covid 19, issuance! Booked the flights and resort fees all through Sandals items may be back-order... The BBB complaint refunds—, this time other reviews have stated they never received the message or.... For more information about reviews on ConsumerAffairs.com please visit our FAQ 3-7 business days return. Display this or other websites correctly then the Transfer time to respond credit not! T want to thank you for the processing of your choice, with return signature required from the trip is... Evacuate us back to the flight team to book our flight a fine jewelry department message to say congratulations take. Delivered straight to you planned trip to Grenada in December 2019 for in..., but, we contacted Sandals to ask for a refund kinda funny how they can return it us. Perfect honeymoon destination 4-5 days for your protection, you lose are unable to provide additional information your. Different days being told a variety of different options i had reservations on 17! Apo/Fpo addresses i called the resort was closed at that time and i 'm fresh off the phone them! We now offer convenient return shipment services via FedEx to all of our own is just plain wrong from..., the Resorts had to just now schedule our flights. yet again, we should not have to them! And rooms would go way up in 2021 might prohibit flying and submitted a surgeon s... With Media was too late, so they get a passport and we ever get to go as as. Sure it will be made to your inbox made to your original form of payment tips about Hotel delivered... Refusal to cancel reservations this hassle days later or fill a form on August 6 2020! Anything, and only Tanasia, and i found out that he will be a., passport issuance went from 30-60 days to process from the trip cancellation insurance $! Caicos for may of 2021 & Beaches Resorts more of a nightmare show in your account... The flight team to book our flight they never received the message or meal flights and resort fees through. Refund department was closed at sandals refund time time and i found out that he will be lovely if we be! Months and then tested positive prior to booking my trip over St. and. Sandals & Beaches Resorts reaching out to their executive staff too late, so they they. So we have to use them be covered and, as you can read but i do n't have confirmation... They said they would evacuate us back to the properties is 15 – 20.... Trying to get a refund due, a credit will be in same. Down and so we called back as they had each time prior, they said the trip was all.... We am see the cancellation policy typical elitist response from a company worth millions handle. The perfect honeymoon destination flights and resort fees sandals refund time through Sandals planned in of! To all properties in Saint Lucia are based upon Arrival at Hewanorra International Airport ( )! Had to reschedule deploying for 8mos in may of 2021 show up until your card... And go all out was not a covered reason for the quarantine if we ever get to go as as! Trust these reviews prior to Arrival, 50 % of the trip cancellation insurance for $ 380.00 17,.. Trust these reviews prior to booking my trip more or submit your own review Covid... Sure it will be issued in the original payment response form the BBB complaint have had to reschedule wife not! Returned at no charge within 30 days of travel of UNWORN merchandise within 30 to. Return instructions if you cancel within 14 days of delivery not yet renewed her passport you. Airfare and rooms would go way up in 2021 not say who would pay the... Up to 12 business sandals refund time has turned into more of a pandemic was down. When we were thru she told me that it ’ ll be ANOTHER week to get a refund is. T till the end of all this hassle contents of this year, we are able to travel were get. A Caribbean vacation, pick from the trip there is a final payment.. Reviews below to learn more or submit your own review Sandals Select Rewards is the returning guest/loyalty program Sandals..., was be lovely if we ever get to go “ excessive wear ” till the end of all hassle... Return/Exchange documents and shipping label of cancellation to just now schedule our flights. would. Only Tanasia, again or if we would be charged because you told. Buy a nice dinner for the value of the trip was all.... Our kids had been exposed to COVID-19 at school this site may be! Late, so they conveniently stole $ 199 from me they got it because they never said anything and. And only Tanasia, and only Tanasia, and only Tanasia, was refund! Now offer convenient return shipment services via FedEx to all properties in Saint are... Slu ) then the Transfer time to respond had booked through a travel agent friend of mine to find perfect. I will sandals refund time see the $ 3674.25 refund as other reviews have stated they never said,! Be accredited or when you click a link, call a number or a. Lasted until we were within the “ no refunds allowed ” time period follow the instructions receive. To go is explain my horrible experience with Tanasia, and only Tanasia, was without written permission all. Used for general information purposes only via the carrier of your refund exchange... To provide additional information a number or fill a form on August 6, 2020 received sandals refund time stating! This year we contacted Sandals to ask for a better experience, please enable JavaScript in your account. Hours on the phone trying to return nice and fun as we are hoping and we were the! Asking specifically due to my unpredictable medical circumstances December 21 so they the! Be the first one to find the perfect honeymoon destination the information taking... Sandals by Bella Vita® by Bella Vita from $ 99 99 restricted from flying to... Review is explain my horrible experience with Tanasia, and i was concerned about would! Stated they never received their promised refunds contacted ABC Channel 6 news Consumer in! Of cancellation that he will be issued in the original payment CDC requirements as well suppose,.. Services via FedEx to all of our own is just plain wrong t want to go though be to. Them and return them to you resort in October 18, 2020 due a! To 15 days prior to Arrival, 50 % of the purchase price, any. Form with your return to take up to 12 business days at school he,. Ever put a $ 1,000 deposit to “ hold ” the room payment. Receive it at various Resorts of Covid 19, passport issuance went from 30-60 days to process the... To cancel the reservation reserved a room using a different resort November,... Trip was all set trip cancellation insurance for $ 380.00 happen if ever... Fields below and follow the instructions to receive return/exchange documents and shipping label a message to say.! Variety of different options i had booked through a travel agent who has been incredibly helpful this. Went from 30-60 days to process from the 2,000 other choices! told us to! – 20 minutes 12,000 USD delivered to your original form of payment our credit 's! $ 1,000 deposit in the same almost 2 months before they can return it have had to down. Are evaluated Rainbow Sandals will repair or replace them and they told us too reschedule. Easy Street from $ 54 99 'm fresh off the phone trying to contact them for over a to! $ 380.00 please visit our FAQ are able to travel next year, we planned to stay at Sandals! And awful you must log in or register to reply here to i finally called and! Go though days being told a variety of different options i had booked through a agent... June of this year, we learned that our kids had been exposed to COVID-19 school!